Ryanair today (4 Apr) released its March customer service statistics, which show that it delivers Europe’s No 1 customer service as:
- 94% of flights March arrived on-time (82% in Mar 2018) excl. ATC delays
- Up 1% on February 2019
- Punctuality is highest since November 2017
- ATC staff shortages delayed over 2,390 Ryanair flights (4%) in March
Ryanair also released its February ‘Rate My Flight’ customer experience scores, which show 88% of over 100,000 respondents rated their flight ‘Excellent/Very Good /Good’, recording high ratings for crew friendliness (92%), onboard service (90%), boarding (83%) and range of food & drink (82%).
|March – Rate My Flight||Excellent/Very Good /Good|
|Food & Drink Range||82%|
Ryanair’s Kenny Jacobs said:
“Ryanair carried more than 10.9m customers in March with over 94% of our 59,800 flights arriving on-time, as we continue to deliver industry leading punctuality, despite continued ATC staff shortages in France, Germany, and the UK.
We’re very pleased that 88% of customers surveyed (over 100,000) rated their Ryanair flight in March as ‘Excellent/Very Good /Good’ using Ryanair’s Rate My Flight feature, which allows all customers to provide real-time reviews on their flights via the Ryanair app and email. We welcome this feedback, which encourages us to try harder to continuously improve Ryanair services for our customers.”